10 November | 09:30 | Principality Stadium

NHS Wales AI & Agents Innovation Day

Artificial Intelligence is creating new opportunities to reduce administrative burden, improve operational efficiency and give valuable time back to frontline services.

Date: 10/11/2026 - 09:30 - 17:00
Location: Principality Stadium, Westgate Street, Cardiff CF10 1NS

AI is rapidly changing how organisations work, moving beyond traditional automation towards intelligent agents that can understand information, support decision-making, take action and help staff focus on higher-value work. For healthcare organisations, this creates an opportunity to reduce administrative burden, improve operational efficiency, enhance patient and staff experiences, and return valuable time to frontline services.

Microsoft and Trustmarque invite NHS Wales organisations to join a collaborative innovation day exploring how AI-powered agents can help address some of healthcare's most pressing operational challenges. Combining thought leadership, practical demonstrations, healthcare-focused use cases and a hands-on innovation workshop, this event will help attendees understand the art of the possible with Microsoft Copilot, Copilot Studio and AI agents, while identifying opportunities to reduce administrative burden, improve operational efficiency and deliver meaningful value across NHS Wales.

Register your interest today 👉

Who should attend?

This event brings together leaders, practitioners and decision-makers responsible for innovation, digital transformation and service improvement across NHS Wales.

Digital Leadership
Heads of Digital, CIOs and senior technology leaders
Transformation & Improvement
Digital Transformation Leads, Service Improvement Leads and Innovation Teams
Operational Leadership
Operational leaders responsible for improving services and outcomes
Clinical & Informatics
Clinical Informatics representatives and healthcare technology specialists
Technical Teams
Architects, Technical Delivery Leads, Power Platform specialists and Microsoft technology teams

Attendees will gain insight into:

The evolution from AI assistants to AI-powered agents.
How organisations are transforming business processes using Microsoft Copilot and Copilot Studio.
Real-world healthcare and public sector use cases.
Opportunities to reduce administrative burden and improve workforce productivity.
Approaches for identifying high-value AI opportunities within healthcare organisations.
Practical considerations for adopting and scaling AI solutions.
How AI agents can complement broader digital transformation initiatives.

👉 Secure your place now

Event agenda

What to expect on the day

09:30 – 10:00

Arrival, registration and networking breakfast

10:00 – 10:15

Welcome & Setting the Scene

10:15-11:00

From Copilot to AI Agents

11:00-11:15

Refreshment Break

11:15-12:00

Real-World Healthcare & Public Sector Use Cases

12:00 - 13:00

Lunch & Networking

13:00-13:30

Innovation Challenge Briefing

13:30 - 15:30

AI Agent Innovation Workshop

15:30 - 16:00

Team Presentations & Judging

16:00 - 16:15

Closing Remarks & Next Steps

16:15 onwards

Networking

No Technical Experience Required

This event is designed for people who understand the problems, not necessarily the technology. We'll provide the tools, guidance and support needed throughout the day. Microsoft and Trustmarque specialists will be on hand to help teams explore ideas, build concepts and demonstrate how those ideas could be developed using modern AI capabilities. If you can identify a challenge worth solving, you can contribute.

Pre-Event Engagement

To ensure the event focuses on real business challenges, all attendees will be invited to complete a short registration survey. Participants will be asked to describe:

Their biggest organisational challenges.

Areas where staff spend significant administrative time.

Opportunities they believe could benefit from AI.

Priority transformation objectives.